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Knowledge Management
What is Institutional Knowledge?
Definition
Institutional knowledge is the accumulated know-how, context, and expertise that exists within an organization. It includes formal documentation, but also informal knowledge — how decisions were made, why certain approaches were chosen, and the unwritten rules that guide daily work.
Why It Matters
Engram captures and preserves institutional knowledge that would otherwise be lost to employee turnover, organizational growth, or simple forgetfulness. It makes the implicit explicit.